RETURNS & EXCHANGES

Returns and refunds, made clear.

Submit a return or exchange request within 30 calendar days of delivery, and contact support before sending anything back.

30-DAY REQUEST WINDOW

What is our return policy?

Every request must be reviewed and approved before a product is returned to SISIYUYU. Eligibility depends on product condition, order details, and inspection.

  • 30 calendar daysSubmit the request within 30 calendar days of delivery.
  • Contact us firstDo not send an item back before support reviews the request.
  • Inspection requiredApproval depends on product condition and return inspection.

Eligibility

Hair extensions are personal-care products. To be eligible for a return or exchange, hair must be:

  • unused and unworn
  • unwashed, uncut, and uncolored
  • not heat-styled and otherwise unaltered
  • in eligible original condition, with packaging and order details available

Confirm shade, length, and method before opening, wearing, washing, cutting, coloring, heat styling, or altering the hair.

Damaged or incorrect orders

If an order arrives damaged, incorrect, or with another verified issue, contact us as soon as possible with the order number, checkout email, product name, and clear photos. Support will review the request and provide the next step.

Return shipping and non-refundable amounts

Customers may be responsible for return shipping unless support confirms that the issue was caused by fulfillment or a verified product problem.

Original shipping fees, duties, taxes, handling charges, gift cards, and promotional discounts may be non-refundable unless required by law or confirmed by support.

Refund timing

Returned items are inspected before any refund, exchange, store credit, replacement, or other resolution is approved. Approved refunds are sent to the original payment method after inspection. The time for funds to appear depends on the payment provider, card network, and the customer's financial institution.