Refund policy

Returns and Refunds Policy

Return or exchange requests must be submitted within 30 calendar days of delivery. Contact support before sending any item back. Requests must be reviewed and approved before a product is returned to SISIYUYU.

Hair extensions are personal-care products. To be eligible for a return or exchange, hair must be unused, unworn, unwashed, uncut, uncolored, unstyled with heat, unaltered, and in its eligible original condition with packaging and order details available.

If your order arrives damaged, incorrect, or with another verified issue, contact us as soon as possible with your order number, checkout email, product name, and clear photos. We will review the request and provide the next step.

Shade, length, method, lighting, and screen-color differences can affect expectations. Please use the shade guide and product information before checkout, and contact support before opening, wearing, or altering the hair if you are unsure.

Customers may be responsible for return shipping unless support confirms the issue was caused by fulfillment or a verified product problem. Returned items are inspected before any refund, exchange, store credit, or replacement is approved.

Original shipping fees, duties, taxes, handling charges, gift cards, and promotional discounts may be non-refundable unless required by law or confirmed by support. Approved refunds are sent to the original payment method after inspection; the time for funds to appear depends on Shopify Payments, Shop Pay, Google Pay, Airwallex, the card network, and the customer's financial institution.

Start a request through the Contact Us page and include your checkout email and order number.